Terms of service

Last updated: April 22, 2026

This website is operated by TEAERA ("we", "us", "our"). By visiting our site and/or purchasing from us, you agree to the following Terms of Service.

1. GENERAL CONDITIONS

By using this website, you confirm that:

  • You are at least 18 years old or using the site under supervision
  • You will not use our products or services for unlawful purposes

We reserve the right to refuse service to anyone at any time.

2. PRODUCTS & DISCLAIMER (VERY IMPORTANT)

Our products are loose leaf teas and botanical blends intended for general enjoyment and wellbeing.

  • They are not medicines
  • They are not intended to diagnose, treat, cure, or prevent any disease
  • Any descriptions relating to "sleep", "skin", "digestion", "de-puffing", or similar are for informational and traditional use only

Individual results may vary.

If you are pregnant, breastfeeding, taking medication, or have a medical condition, you should consult a healthcare professional before use.

3. ACCURACY OF INFORMATION

We aim to ensure all product descriptions and information are accurate, but we do not guarantee that:

  • All information is complete or error-free
  • Results from using our products will meet expectations

4. ORDERS & PAYMENT

  • All orders are subject to availability
  • We reserve the right to refuse or cancel orders
  • Prices may change without notice
  • Payment must be completed before dispatch

5. SHIPPING

  • Delivery times are estimates only
  • We are not responsible for delays caused by couriers or customs

6. REFUNDS & RETURNS

Please refer to our Refund Policy for full details.

Your statutory rights under UK consumer law are not affected.

7. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • TEAERA shall not be liable for any indirect, incidental, or consequential damages
  • We are not liable for any adverse reactions to our products where used outside of guidance
  • Our total liability shall not exceed the amount paid for the product

Nothing in these terms excludes liability where it would be unlawful to do so.

8. USE OF WEBSITE

You agree not to:

  • Misuse the website
  • Attempt to hack or disrupt services
  • Copy or reproduce content without permission

9. THIRD-PARTY SERVICES

We use third-party providers (e.g. Shopify, payment processors). We are not responsible for their services or policies.

10. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

11. CONTACT INFORMATION

TEAERA
Email: hello@teaera.co
Address: 6 St Peter's Street, Censeo House, St Albans, England, AL1 3LF